Frequently Asked Questions

We specialize in handcrafted silver jewellery for women, including earrings, nose rings, necklaces, bangles, anklets, and more. Our designs blend tradition with a modern touch.

Yes, all our products are made using 925 sterling silver or high-quality silver alloys (mentioned in the product description). We ensure premium quality and skin-safe materials.

Absolutely. Our jewellery is skin-friendly and free from harmful chemicals. Suitable for daily wear and sensitive skin.

Simply browse our collections, select your product, click “Add to Cart,” and proceed to checkout. You can make payments securely through UPI, credit/debit cards, net banking, or wallets.

Processing Time: 1–2 business days
Delivery Time: 3–7 business days (depending on location)
We’ll share tracking details via email and SMS once your order is shipped.

Yes, COD is available on selected pin codes. The option will be shown during checkout if applicable.

Orders can be cancelled within 12 hours of placing the order or before they are shipped. After shipping, cancellations are not possible.

Yes, we accept returns/exchanges only in the case of:

Wrong product received
Damaged item received
Manufacturing defect
You must inform us within 48 hours of delivery. For full return policy, please visit our Return Policy page.

You can reach us via:

📧 Email: care@silvooshine.com
📩 Instagram DM: @SilvooShine
We aim to respond within 24 hours on working days.

100%. All transactions are processed through trusted, encrypted, and PCI-compliant payment gateways. We do not store your payment details.