FAQs
1. What kind of jewellery do you sell?
We specialize in handcrafted silver jewellery for women, including earrings, nose rings, necklaces, bangles, anklets, and more. Our designs blend tradition with a modern touch.
2. Are your products made of real silver?
Yes, all our products are made using 925 sterling silver or high-quality silver alloys (mentioned in the product description). We ensure premium quality and skin-safe materials.
3. Is your jewellery hypoallergenic?
Absolutely. Our jewellery is skin-friendly and free from harmful chemicals. Suitable for daily wear and sensitive skin.
4. How can I place an order?
Simply browse our collections, select your product, click “Add to Cart,” and proceed to checkout. You can make payments securely through UPI, credit/debit cards, net banking, or wallets.
5. How long will it take to receive my order?
Processing Time: 1–2 business days
Delivery Time: 3–7 business days (depending on location)
We’ll share tracking details via email and SMS once your order is shipped.
6. Do you offer Cash on Delivery (COD)?
Yes, COD is available on selected pin codes. The option will be shown during checkout if applicable.
7. Can I cancel my order?
Orders can be cancelled within 12 hours of placing the order or before they are shipped. After shipping, cancellations are not possible.
8. Do you accept returns or exchanges?
Yes, we accept returns/exchanges only in the case of:
Wrong product received
Damaged item received
Manufacturing defect
You must inform us within 48 hours of delivery. For full return policy, please visit our Return Policy page.
9. How can I contact customer support?
You can reach us via:
📧 Email: care@silvooshine.com
📩 Instagram DM: @SilvooShine
We aim to respond within 24 hours on working days.
10. Is my payment information secure?
100%. All transactions are processed through trusted, encrypted, and PCI-compliant payment gateways. We do not store your payment details.
